FAQs

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Sit back and relax! Our skilled professionals will carefully dismantle your existing decking and thoroughly prepare the site for the installation of your new deck. We are committed to responsible waste management, ensuring that we recycle as much material as possible during the disposal process.

A bumpy landscape often drives individuals to select decking, as it boosts both accessibility and utility. Our experienced professionals focus on creating the ideal foundation for your new deck, ensuring it is both solid and trustworthy. We are dedicated to sustainability, responsibly handling waste and recycling as much material as possible. Additionally, we will construct a subframe that can adjust to any ground level variations, and we are fully equipped to carry out any additional tasks your surveyor specifies or that you may request.

TIMBER DECKING - Timber decks are often the most budget-friendly option available, but even the pricier varieties come with a myriad of challenges that can complicate ownership. - Regular upkeep is essential for timber decking; this includes tasks such as painting, varnishing, and making necessary repairs to maintain its appearance and functionality. - Over time, wood is susceptible to a range of issues, including rotting, splitting, swelling, twisting, fading, and the potential for cracking and splintering, which can compromise safety and aesthetics. - Since wood is not inherently waterproof, it can become a breeding ground for algae, leading to slippery surfaces that pose significant safety risks, especially when wet. - Being in close proximity to your home, timber decking presents a fire hazard, which is a critical consideration for homeowners concerned about safety. - As sections of the deck become damaged and require repair or replacement, the overall appearance can suffer; new boards often contrast sharply with older, weathered ones, creating a patchy look. - The environmental impact of timber decking is a concern, as it involves the cutting down of trees and the use of chemicals for preservation and maintenance, raising sustainability issues. - Installation typically involves the use of screws or nails, which can detract from the visual appeal of the deck and may become hazardous over time as they loosen or corrode. - The natural aging process of wood can lead to a decline in structural integrity, necessitating frequent inspections and potential reinforcements to ensure safety and longevity. - Homeowners should weigh the aesthetic appeal of timber decking against the ongoing costs and labor associated with its maintenance, as well as the environmental implications of using natural wood materials. uPVC DECKING - PVC decking offers a hassle-free experience, eliminating the need for painting or chemical treatments. A simple wash with soapy water is all it takes to maintain its pristine appearance, ensuring it remains visually appealing over time. - Built to endure, PVC decking is designed to resist fading, rotting, swelling, twisting, warping, and splintering. You can expect it to retain its original beauty even after a decade of use, providing long-lasting satisfaction. - This decking material is completely waterproof, preventing the growth of algae and other unsightly organisms. Its specially engineered non-slip surface ensures safety, making it suitable for year-round enjoyment, regardless of the weather. - The likelihood of needing repairs is minimal, and with a robust 10-year guarantee, you can relax knowing that your investment is protected. In the rare event that a replacement is necessary, it will seamlessly match the existing deck. - Environmentally conscious consumers will appreciate that PVC decking is produced without cutting down trees, as it is crafted from recycled PVC materials. This sustainable approach helps reduce deforestation and promotes eco-friendliness. - Unlike traditional decking options, PVC does not require harmful chemical treatments or paints, making it a safer choice for both your family and the environment. This contributes to a healthier outdoor space. - The installation of PVC decking is enhanced by our innovative hidden fixing system, which provides a clean and polished look. This design eliminates the risk of sharp, rusty nails or screws, ensuring a smooth surface for bare feet. - With its low maintenance requirements and durable construction, PVC decking is an ideal choice for busy homeowners who want to enjoy their outdoor spaces without the burden of constant upkeep. - The aesthetic versatility of PVC decking allows it to complement various architectural styles and outdoor designs, making it a popular choice for patios, pool areas, and garden spaces. - Overall, PVC decking combines durability, safety, and environmental responsibility, making it a smart investment for anyone looking to enhance their outdoor living experience while minimizing maintenance efforts.

Maintenance and Aftercare To keep your low maintenance DekBoard product in top condition, we recommend cleaning your decking & balustrade with hot soapy water at least twice a year. Important Points: Ensure adequate ventilation underneath your decking. Keep area beneath your decking free from obstruction Ensure ventilation around the hot tub of a 25mm gap is free from obstruction Jet washers on a low pressure setting can be used for the decking boards only DO NOT USE JET WASHERS ON FOILED BALUSTRADE. Cleaning & Care Clean your balustrade with a cleaning solution of warm soapy water using a cloth or sponge Clean your decking with a cleaning solution of warm soapy water using a cloth, sponge or soft bristle brush DO NOT place ANY hot surfaces or use BBQs in the vicinity of the decking DO NOT use any glass/PVC cleaning products or any forms of bleach or solvent DO NOT scrub your decking or balustrade with any abrasive products, such as scourers, sandpaper, stiff or wire brushes etc. Additional tips: Some brands of sun cream can permanently stain foiled balustrade finishes DO NOT place rubber mats or rubber backed mats anywhere on the decking area. Please note, to ensure warranty remains intact please ensure above Maintenance and Aftercare Guide lines are adhered to.

Effectively, the two options are made with the same products but our Balustrade for Home offers provides you with a lot more bespoke options to suit the size and style of your decking area. These options include different colour options, the ability to cover different size areas, different balustrade configurations, glass options and more. Our Balustrade & Gate Kits have been designed to offer you an out-of-the-box solution to your balustrade needs, allowing you to finish your decking area in the most simple manner. They are easy to install, low-maintenance and come with step-by-step installation instructions.

Some wooden or composite/WPC decks can become very slippery when wet, but our PVCu decking is designed to encourage water removal. It has a clever textured surface which prevents the formation of pools or puddles of water by breaking water tension and allowing it to run off. It also has a gently domed face which also aids water run off. It also won’t attract mold or lichen, which can be one of the downfalls of timber and some composite/WPC decks.

There has been a big push on composite/WPC decking over the last few years but even after a year or two of being fitted, some composite/WPC decks are starting to look a bit tired because the boards can warp, split or fade and the surface coating and texture may also wear away. PVCu will keep its appearance for many years, retaining its colour, strength, shape and textured surface which offers excellent slip resistance.

As long as the correct sub frame and bearer spacing is used, you can use PVCu for most ground and 1st storey levels. This includes garden decks, caravan verandas, balconies, access ramps, outdoor commercial areas, jetties and pool and hot tub surrounds.

PVCu, over its lifetime is extremely economical and should be seen as a long term investment. A timber deck may be cheaper in the outset, but requires yearly maintenance (miss one and you may have to replace your entire deck). PVCu is no more expensive than some composite/WPC decks.

PVCu decking will not warp or twist. Wood decking can warp and twists when it absorbs water and dries, and also when absorbed water freezes and unfreezes. PVCu decking does not contain any wood polymers so cannot absorb moisture and will retain its shape for years.

Both have their merits. PVCu will retain its strength without any annual maintenance. Timber decking however is a natural material and when left untreated can become porous which can make way for splitting, warping, mould and rot, which ultimately weakens it.

Quite the opposite. PVCu decking is much better for the environment than timber decking or some composite/WPC decking. Our entire decking system is 100% recyclable at the end of its life, and is made with an element of recycled materials in its manufacture. Timber decking on the other hand, in its natural form is extremely environmentally friendly, requires annual painting or varnishing, both of which are potentially toxic to the environment and means that treated timber decking can’t be recycled at the end of its life and can only be disposed of in landfill where the paint and varnish treatments can potentially harm the environment.

PVCu decking is probably the most environmentally friendly option when compared to alternatives such as timber or composite/WPC because it can be recycled at the end of its life. It is also excellent quality, long lasting and reliable alternative which keeps its colour and wood texture appearance for many years.

When laid correctly, PVCu decking should not make any more noise than a timber or composite/WPC deck. Ensuring you have sufficient air gaps is key to a noise free deck.

PVCu decking is designed to last for years and only requires a hose or brush down to keep it looking new. PVCu decking is favourable to anyone wanting a low maintenance outdoor space.

PVCu decking will retain its aesthetics for many years. Some composite/WPC decks, particularly uncapped versions may certainly change colour faster and more noticeably.

Fantastic! You're ready to enhance your garden, and we’re excited to help you bring your vision to life! To begin, take some time to explore our website and determine which style of decking and color will best enhance your outdoor space. If you're feeling uncertain about your choices, don’t worry at all—our design team is here to assist you in making the perfect selection. Once you have a clearer idea, reach out to us! You can easily connect with our team by calling 07444038708, requesting a callback at a time that works for you (this option is conveniently located at the top of our website), or by sending us an email at sales@lincsdecking.com. We will schedule a visit for a surveyor to come and meet with you to discuss your requirements and present samples for your consideration. After you are satisfied with the design and color selection and have chosen a fitting date, our team will promptly begin the work. Your frames will be crafted in-house at our workshop located in Grimsby, where we will prepare all necessary materials in the job bays, ensuring everything is ready for the next phase of the project. Yay, It's Fitting day! Our skilled fitters will then arrive at your site or home, introduce themselves, and promptly begin their work. Once the installation is complete, our fitters will take care to clean the area or garden where the decking was constructed, ensuring it looks pristine. They will then conduct a thorough inspection and capture some photographs for your records. Our aftersales team will then visit to inspect the decking and gather your feedback regarding your experience with Lincolnshire Decking Specialists. If everyone is pleased with the outcome, we will officially sign off on the job. Now, it’s your turn to create countless cherished memories outdoors!

This type of decking is a popular surface choice for outdoor domestic and commercial spaces. It’s an ideal alternative to timber decking as it does not rot, warp or splinter and is long-lasting with warranties of up to 25 years. It’s easy to maintain and, unlike wood, requires no regular staining or treatment, a simple wash down every now and then keeps it in top condition.

Yes – our Adek aluminium decking system is non-combustible and holds a fire rating of A2fl-s1 and A2-s1, d0.

As with all outdoor flooring products, composite decking can get hot in direct sunlight. This happens mostly with darker colours as they retain heat for longer. Only in the most extreme UK conditions will the deck be too hot to walk on barefoot.

Our decking has one of the highest slip resistance ratings for the ‘low potential for slip’ requirement, as set by the HSE. As with the majority of flooring products, our deck boards will lose some slip resistance when wet. Both wet and dry test data can be found in our Slip Test Data Sheets.

How long your decking will last will depend on the type you choose. At Ecodek we only manufacture solid composite decking (although we do offer high quality hollow PVC boards). Solid composite decking will last longer than hollow boards. Solid composite boards are extremely strong and do not rot. This means they have a long life span and carry longer warranties (Ecodek collections are 25 years, apart from Essentials which is 10 years) providing you with the peace of mind that you’ve purchased a superior product.

Our Heritage, Signature AT and HD, Essentials and Stadia collections are uncapped boards, made from hardwood fibres in order to minimise natural UV fading. There will still be some fade visible during the first few months of installation, giving a more textured appearance. This is a standard process known as ‘weathering’. Any initial colour difference between boards is due to the natural colour variance in the wood fibres and, once weathered, the boards will all be a similar colour tone. Our capped collection, Evolution, has a protective outer layer – EcoTech® – meaning it is far less likely to fade when exposed to UV.

Although hollow composite deck boards are cheaper to buy in the short term, they’re simply not as durable (as they have far less material in them), meaning that you’ll probably have to replace your decking sooner than expected. All of our solid composite boards come with a minimum of 25-year guarantee (10 years for Essentials).

Our decking is made from approximately 60% sustainably-sourced wood flour and 35% recycled HDPE polymer (recycled plastic milk bottles). These materials are heated together with bonding agents, formed into boards and then cooled. The result is a high-quality, long-lasting composite board.

All items regularly left on the decking can impact on the weathering of the boards. We recommend that all items of furniture are regularly moved to allow for more evenly distributed weathering.

Flower and plant pots can create potential problems with staining when sitting directly on the deck. Minerals from the soil and fertilizer can end up leaving a white discoloration on the deck. We recommend using plant stands to enable air flow underneath.

If your decking is covered in ice or snow, scatter sodium chloride (table salt) over the surface to melt it. Do not scrape the surface of your decking with a shovel.

If you see dark spots on the surface of your decking, it may be mould or fungus. It’s very important you clean your boards with an anti-mould solution to prevent any lasting damage.

Your decking can be easily cleaned with a hose, soft brush or sponge and some decking cleaner.

The beauty of installing composite decking is that it’s extremely easy to maintain. Both our capped and uncapped composite decking collections do not require painting or staining to protect them. Although our boards will adhere to oil based or epoxy based paints and stains, we’d advise against altering the natural beauty of the board.

After your composite decking has been installed, there’s likely to be some pencil marks. These can easily be removed with a normal pencil eraser. For ongoing maintenance, the simplest way to clean your new deck is to use a hosepipe and a soft brush or sponge. For more stubborn stains you may want to use a deck cleaning solution. Do not use any abrasive materials, such as a scourer, jet wash or stiff brush as this will leave marks on the deck. See our Care and Maintenance guide for further details.

We make every effort to guarantee that you receive the correct item, but there are rare instances when mistakes can occur. If you do receive an incorrect item, please reach out to our Customer Service team and provide images of the item in question. A member of our customer service team will assist you in resolving the issue.

If you realize that an error has occurred, we kindly ask you to contact our office at your earliest convenience, preferably within 24 hours of placing your order. This will enable us to promptly address and rectify any necessary adjustments. 07444038708

If you realize that an error has occurred, we kindly ask you to contact our office at your earliest convenience, preferably within 24 hours of placing your order. This will enable us to promptly address and rectify any necessary adjustments. Our office operates from Monday to Friday, between 8 AM and 5 PM. You can reach us at 07444038708.

It is crucial to be thorough when entering your shipping instructions during the checkout process. Once an order is confirmed, there is a short period in which you can change the shipping address. Unfortunately, if your package has already been shipped, we are unable to make any changes to the address. If you discover that you have provided an incorrect address, please contact our Customer Service team with your order details and the correct address. We will do our best to help you resolve the issue! Our office hours are Monday to Friday, from 8 AM to 5 PM. You can contact us at 07444038708.

If you find that an item is missing from your order upon delivery, we recommend checking your email, including your junk or spam folders, for any notifications regarding an out-of-stock situation. Should you not find any such communication, please reach out to our Customer Service team with your order information, and we will assist you in resolving the issue.

If you are located in the UK and your order has not arrived within the expected delivery period, we kindly ask that you reach out to our Customer Service team within 21 days from the date you placed your order. Should this period pass without your inquiry, Lincolnshire Decking Specialists will retain the discretion to determine whether to dispatch replacement items for you.

After placing your order, an email confirmation will be sent to the email address you entered during checkout. If you do not see this email, be sure to check your spam or junk folders. Should you still be unable to locate it, please log into your account to verify that your order was processed correctly. If you continue to experience issues, do not hesitate to reach out to us for assistance!

We have streamlined the ordering process for your convenience! You can easily and securely place an order through our online store, or if you would rather order over the phone, one of our team members is ready and eager to assist you.